Privacy policy

Last updated: September 8, 2026

ESK Care Pty Limited, trading through ESK Wholesale ("ESK", "we", "us" or "our"), operates this website and online store, including all related information, content, features, tools, products and services (collectively, the "Services").

Our online store is powered by Shopify, which enables us to provide the Services to you.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit or use our website, create or manage a wholesale account, make a purchase, subscribe to marketing communications, contact us, or otherwise interact with the Services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles ("APPs"), as well as other applicable privacy and marketing laws.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will apply.

Personal Information We Collect and Hold

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect and hold the following types of personal information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.
  • Business information, including your business or trading name, business address, role or position, and information provided when applying for or managing a wholesale account.
  • Account information, including your username, password, account preferences and settings.
  • Payment and transaction information, including your payment method, payment confirmation, products purchased, order history, returns, exchanges and cancellations. Payment card information may be processed directly by Shopify or other payment providers.
  • Marketing and communication preferences, including whether you have subscribed to email or SMS marketing and your interactions with our marketing communications.
  • Communications with us, including information you provide when contacting our customer service team, completing a form, applying for an account or otherwise communicating with us.
  • Device and technical information, including your IP address, browser type, device type, operating system, network information and other technical identifiers.
  • Usage information, including information about how you browse and interact with our website and Services.
  • Marketing and advertising information, including advertisements or marketing communications you view, click or interact with, referral information and information collected through cookies, pixels and similar technologies.
  • Preferences and inferences that we may derive from your purchases, browsing activity or interactions with our Services.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted by law.

How We Collect Personal Information

We may collect personal information:

  • directly from you when you create or apply for an account, place an order, complete a form, subscribe to email or SMS marketing, contact us or otherwise provide information to us;
  • automatically when you visit or interact with our website, including through cookies, pixels and similar technologies;
  • from Shopify and other service providers that help us operate our website, process payments, fulfil orders, provide customer support or deliver marketing;
  • from advertising, analytics and marketing providers; and
  • from our business partners, affiliates or other third parties where permitted by law.

Where reasonable and practicable, we collect personal information directly from you.

Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • providing and managing our Services;
  • reviewing and managing wholesale account applications;
  • creating and maintaining customer accounts;
  • processing and fulfilling orders;
  • processing payments;
  • arranging shipping and delivery;
  • managing returns, refunds, exchanges and cancellations;
  • responding to enquiries and providing customer support;
  • maintaining our relationship with wholesale customers;
  • communicating with you about your account or orders;
  • improving our website, products and Services;
  • personalising your experience;
  • conducting analytics and understanding how our Services are used;
  • marketing and promoting ESK products and services;
  • detecting and preventing fraud, misuse and security threats;
  • maintaining and protecting our legal rights; and
  • complying with applicable laws and regulatory requirements.

Marketing and Direct Communications

Where permitted by law, we may use your personal information to communicate with you about ESK products, offers, promotions, launches, educational content, events and other news that may be relevant to you or your business.

Marketing communications may be sent by:

  • email;
  • SMS or text message;
  • telephone, where permitted;
  • post; or
  • other electronic or digital channels.

We may also use information about your purchases, browsing activity, preferences and interactions with our Services to personalise marketing content and better understand which products, services or information may be relevant to you.

Where required by law, we will obtain your consent before sending electronic marketing communications.

Email Marketing

If you subscribe to our email marketing, or where we are otherwise permitted by law to contact you, we may send promotional emails relating to ESK products, offers, launches, educational content and other updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

We will process unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing emails will not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping notifications, account notices, customer service responses or other messages relating to transactions or our business relationship with you.

SMS and Text Message Marketing

If you provide your mobile number and consent to receive SMS marketing from us, we may send promotional text messages to that number.

These messages may include information about products, offers, promotions, launches, events, reminders and other ESK marketing communications.

Where permitted by law and consistent with your consent, SMS communications may also include reminders relating to products, carts or checkouts associated with your activity on our website.

You can opt out of marketing SMS messages at any time by following the unsubscribe instructions provided in the message, including by replying STOP where that option is provided.

We will process requests to unsubscribe from commercial electronic messages within the period required by applicable Australian law.

You will not be charged by ESK to unsubscribe, although standard messaging or data charges imposed by your mobile provider may apply.

Opting out of SMS marketing does not automatically unsubscribe you from email marketing where you have separately subscribed to that channel, and vice versa.

You may also contact us at info@eskcare.com if you require assistance updating your marketing preferences.

Marketing Consent

Where we rely on your consent for electronic marketing, we may keep records of when and how that consent was provided.

You may withdraw your consent to marketing communications at any time using the unsubscribe method provided in the relevant communication or by contacting us.

Withdrawing consent to marketing does not affect communications that are necessary to fulfil an order, manage your account, respond to an enquiry, provide requested Services or comply with our legal obligations.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, measure website and campaign performance, prevent fraud and support marketing and advertising activities.

These technologies may collect information such as:

  • your IP address;
  • browser and device information;
  • pages you visit;
  • products you view;
  • items added to your cart;
  • purchases;
  • links or advertisements you click;
  • referring websites or campaigns; and
  • interactions with our website and marketing communications.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalisation and advertising.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Advertising and Analytics

We may work with advertising, analytics and marketing providers to understand the effectiveness of our marketing and to display advertising that may be more relevant to you.

These providers may process information about your interactions with our website and advertisements using cookies, pixels and similar technologies.

We may also use information about website activity, purchases and marketing engagement to measure campaign performance, understand customer behaviour and improve our products, Services and communications.

You can manage marketing communications directly using the unsubscribe methods described above. Cookie and tracking preferences may also be available through our website or your browser settings.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

  • Shopify, which hosts and supports our online store;
  • payment processors and financial service providers;
  • fulfilment, logistics, shipping and delivery providers;
  • IT, hosting, security and technology providers;
  • customer service providers;
  • email and SMS marketing providers;
  • advertising and marketing providers;
  • analytics providers;
  • professional advisers such as lawyers, accountants and consultants;
  • our affiliates and related companies;
  • government agencies, regulators, courts or law enforcement where required or authorised by law; and
  • parties involved in a merger, acquisition, reorganisation, financing, sale of assets or similar business transaction.

We may also disclose personal information where you have requested, authorised or consented to the disclosure.

We do not disclose your personal information to third parties for their own unrelated marketing purposes unless permitted by law.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.

We may also use Shopify features that use information about interactions with our store, Shopify and other merchants to provide functionality, analytics, personalisation, security or advertising services.

In some circumstances, Shopify may independently determine how and why it processes personal information.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also learn more about privacy rights relating to Shopify's processing through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Overseas Disclosure of Personal Information

Some of our service providers and technology partners operate or store information outside Australia.

As a result, we may disclose personal information to recipients located outside Australia in connection with services such as website hosting, cloud storage, payments, analytics, marketing, customer support and other technology services.

Where we disclose personal information to an overseas recipient, we will handle the disclosure in accordance with applicable Australian privacy law.

The countries in which overseas recipients are located may vary depending on the service providers we use. Where practicable, we will identify the countries in which overseas recipients are likely to be located.

Please contact us if you would like further information about overseas disclosures relevant to your personal information.

Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms or services operated by third parties.

When you follow a link to a third-party service, that organisation's own privacy policy and terms will apply. We are not responsible for the privacy or security practices of third-party websites or services that we do not control.

Information you voluntarily make public through social media or other public or semi-public platforms may also be accessible to other users or third parties.

Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We use administrative, technical and organisational safeguards appropriate to the nature of the information we hold.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

If you maintain an account with us, you are responsible for keeping your login details and password secure.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our business and legal obligations.

This may include retaining information where necessary to:

  • maintain your account;
  • provide our Services;
  • fulfil and maintain records of transactions;
  • manage our business relationship with you;
  • comply with tax, accounting and other legal requirements;
  • resolve disputes;
  • prevent fraud; and
  • establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to applicable legal requirements.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below.

We may need to verify your identity before processing a request.

There may be circumstances where we are permitted or required by law to refuse access or correction. Where applicable, we will provide you with reasons for our decision and information about available complaint mechanisms.

Your Marketing Choices

You can change your marketing preferences at any time.

To unsubscribe from email marketing, click the unsubscribe link included in a promotional email.

To unsubscribe from SMS marketing, follow the unsubscribe instructions in the message, including replying STOP where available.

You may also contact us at info@eskcare.com to request that we stop sending direct marketing communications.

If you unsubscribe from one marketing channel, such as SMS, you may remain subscribed to another channel, such as email, where you have separately consented to receive those communications.

Even after you unsubscribe from marketing, we may continue to send non-promotional communications that are reasonably necessary to manage your account, fulfil orders, provide customer support or otherwise provide the Services.

Privacy Complaints

If you believe we have breached this Privacy Policy, the Australian Privacy Principles or applicable privacy law, please contact us using the details below.

Please provide sufficient information about your concern so that we can investigate it.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner ("OAIC").

Information about making a privacy complaint is available at:

https://www.oaic.gov.au/privacy/privacy-complaints

Children's Privacy

Our Services are intended primarily for business and professional customers and are not directed at children.

We do not knowingly collect personal information from children where doing so would not be permitted under applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or other operational reasons.

When we make changes, we will publish the updated Privacy Policy on our website and update the "Last updated" date above.

Where required by law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your marketing preferences, or would like to request access to or correction of your personal information, please contact us:

ESK Care Pty Limited
Trading as ESK Wholesale

Email: info@eskcare.com

Phone: 1300 884 875

Address: 13 Baker Street, Banksmeadow NSW 2019, Australia