Shipping policy
Order Processing
We aim to dispatch orders within 1 business day of receiving your order. During busy periods or where additional processing is required, dispatch may take up to 3 business days.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Please note that delivery timeframes are estimates only and may be affected by carrier delays, public holidays, weather, customs processing or other circumstances outside our reasonable control.
Shipping Within Australia
Orders of $1,000 AUD or more qualify for free shipping within Australia.
Orders under $1,000 AUD incur a $10 AUD shipping fee.
Orders are shipped using our nominated Australian courier service and can be tracked using the tracking details provided in your shipping confirmation.
If your order has not arrived within 1 week of dispatch, please contact us at info@eskcare.com so we can assist with tracking your delivery.
Shipping to New Zealand
Orders of $1,000 AUD or more qualify for free shipping to New Zealand.
Orders under $1,000 AUD incur a $10 AUD shipping fee.
New Zealand orders are shipped using Australia Post or another nominated international delivery service and can be tracked using the tracking details provided in your shipping confirmation.
International delivery times may vary depending on the destination, carrier and customs processing.
If your order has not arrived within 2 weeks of dispatch, please contact us at info@eskcare.com so we can assist with tracking your delivery.
Customs, Duties and Import Charges
Orders shipped to New Zealand may be subject to customs requirements, import duties, taxes, levies or other charges imposed by New Zealand authorities.
Unless otherwise stated, any applicable import duties, taxes or customs charges are the responsibility of the recipient.
Customs processing may also affect delivery times.
Delivery Details
Please ensure that your shipping address and delivery information are complete and accurate when placing your order.
ESK is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
Additional shipping or redelivery charges may apply where an order needs to be resent because incorrect delivery details were provided.
Delays and Tracking
Once an order has been dispatched, delivery is managed by the relevant carrier.
While we will assist with tracking and delivery enquiries, estimated delivery dates are not guaranteed and delays may occasionally occur due to circumstances outside our reasonable control.
If you experience an issue with your delivery, please contact us at info@eskcare.com with your order number and tracking information, and we will assist where possible.